We are a Certified Softub Warranty and Repair Center. Your Softub® comes with a 5 year warranty. (see full warranty on the bottom of the spa products page) If you need us, we are here to help. Be sure to fill out your warranty card here! ~Warranty Card~
Important: We are NOT authorized to sell parts to customers. All repairs are required to be done at a certified service center. Transportation of the unit is the sole responsibility of the customer unless it is within the first 90 days of the warranty. The unit can be shipped via UPS Ground. Softubs are portable, which makes them easy to transport. We do not make house calls.
Many of our clients tubs last 10-15 years and can still be repaired or you can trade in towards a new model. If you need to send us a motor for service, remove the "pak", leave the hoses and the foam protection with the pak, and ship it UPS in a box similar in size. No need for extra packaging. Be sure not to drop the GFI on the cord. Include your name, address and description of problem along with a $65 service fee.
Simply call our office and pay with a credit card. 661-695-SPAS (7727)
The $65 will go towards the repair.
When contacting us, please include your name, phone number, date and location of purchase to ensure a quick response.
Phone consultations are also available.